A total of 62 respondents completed the Oceanographic Campus Library version of the NSU Libraries' Student Survey of 2016. The Halmos College of Natural Sciences and Oceanography (HCNSO) Oceanographic Campus program currently has approximately 250 enrolled students, which means that we had a 24.8% response rate from HCNSO Oceanographic Campus students to this survey.
Overall, the survey responses were very positive in regards to the Oceanographic Campus Library. Areas that the library received the most positive responses were related to staff, space, and resources.
- Students indicated that this library provides them with the appropriate resources to be successful in school. They also indicated that they were satisfied with all the library services and resources mentioned in the survey, with in person assistance having the highest satisfied rating of all the categories listed with 93.55%.
- When asked what they most liked about the Oceanographic Campus Library, the majority of the responses were the library staff, especially their friendliness, helpfulness, approachability, and their knowledge of the subjects areas and resources.
- The students also liked the library space and the hardware/software provided to them in the library.
- When asked what they disliked about the library, most students replied that there was nothing they disliked.
Areas for improvement that came to light during the survey include searchability of online resources, library hours, and library space/noise.
- The Oceanographic Campus Library will continue to work with the NSU Libraries' Web Steering Committee and Usability Group to ensure that the library website is ADA compliant, mobile friendly, and search optimized. Many students would like to see federated searching where they can search all library resources from one search box, but unfortunately that is not feasible due to the many vendors that we work with to provide library resources.
- Many students indicated that they would like to see longer library hours from this library. In an effort to address this request, which has come up in the past, we tried extended hours at night after classes and on Sundays when we are normally closed. After 1 year of this service, we reviewed the statistics and decided it was not a service that was being used and discontinued the extended hours each term.
- In regards to library space, prior to the survey, we created a new quiet study area in the back which added 3 additional seats and a long table as well as moving some seating from the front of the library to the back, which was well received and mentioned in the comments of the survey. After this survey, we added 1 additional table and 2 chairs to the library to continue to address this area of concern. Unfortunately there is nowhere else to add anymore furniture at this time.
- Additionally, many students mentioned how distracting the library sliding doors are. These doors work on a sensor and open anytime someone walks past the library. We were able to lower the sensitivity of the sensor so that someone walking on the far side of the hallway no longer triggers a door opening. We are also looking into disabling the automatic sliding doors and installing an manual button to open them in order to further reduce the amount of door openings.
The students that responded to the survey indicated that they split their time between the main campus Alvin Sherman Library and the Oceanographic Campus Library, with the choice of library relying mainly on the convenience of the location to where they work, live, or happen to be at the time. The one thing that was mentioned that the Sherman Library offers that the Oceanographic Campus Library does not is study rooms.
Some areas that need better advertising in order to communicate services that were requested in the survey, but are already in place, include an online form for Interlibrary Loan (ILL) requests and the ability to place holds/request items from the main campus library to be delivered to the Oceanographic Campus Library.
Please see below for a summary of the survey questions for more information.