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NSU Libraries Virtual Services: FAQ

Alvin Sherman Library - Service Changes/Adjustments FAQ

 

Q: Library Access: Is the Alvin Sherman Library open? When will the library reopen?
A: We are taking a measured and thoughtful approach to our reopening and will not rush at the expense of the safety of our students, faculty, staff and the residents of Broward County who come to the Alvin Sherman Library. Our number one goal is to keep our staff and users safe, and we will reopen with a plan that utilizes the safety protocols from the CDC, local and NSU health officials, when appropriate.

The library’s online services remain available. We currently offer 60 hours of live virtual references services and a variety of online programming for children and adults.

Please check back  to find out about our future opening plans as we post information.

 

Q: Ask a Librarian: How do I contact a librarian for help using the library?  

A: Librarians offer live virtual reference daily. Visit our virtual services guide for contact information and hours.

 

Q: Library Resources: Do I still have access to library materials?

A: The library offers an extensive collection of online databases for scholarly research, e-books, streaming video, newspapers, and more. Visit our online resources guide for details.

 

Q: Youth Services: Does the library offer educational resources for children and teens?

A: Yes, visit our Learn At Home library guide for more information.

 

Q: Borrowing Materials: Can I check out or return library materials? 

A: Physical library materials cannot be checked out at this time but our online resources remain available. The book drop is currently closed.

 

Q: Fines: Will there be late fees for overdue library materials?

A: Overdue fines are being waived until further notice. For more information, please email lritccirc@nova.edu. The book drop is currently closed.

 

Q: Holds: Can I place and pick up a hold? 

A: Library holds for physical items are currently suspended but can be placed on e-books and e-audiobooks. NSU students, faculty, and staff, should email the Circulation department at lritccirc@nova.edu for further assistance.

 

Q: Library Cards: How do I sign up for an Alvin Sherman Library card? What do I do if I have a card but cannot find it?

A: Public patrons that live, work, or go to school in Broward County may apply for an instant Alvin Sherman Library e-Card for remote access to select online databases. If you already have a card but cannot find it, please contact the Circulation department at lritccirc@nova.edu for further assistance.

 

Q: Course Reserves: My professor placed a book on reserve. Is it still available to check out?  

A: Online course reserves remain available. For print materials, please contact you professor for further arrangements due to copyright restrictions.

 

Q: Document Delivery / ILLiad: How do I order library materials? 

A: All library users may continue requesting articles and book chapters that can be delivered electronically through ILLiad. Current NSU students, faculty, and staff may also request books, which will be delivered to them by mail. 

 

Q: ILL: How do I return or renew ILL materials?

A: To renew ILL materials that will soon become overdue, please submit a renewal via ILLiad (if possible, if not past due) or send an email at ill@nova.edu. Due to the COVID-19 crisis, there will be no late fees assessed during this time period.

 

Q: Regional Campus Book Drop: Can I return my library materials at an NSU Regional Campus?

A: If you would like to keep your library book longer, please email Document Delivery at library@nova.edu. If you prefer to return your book to the Fort Lauderdale Campus before April 30, a shipping label can be provided (at no cost to you). Please complete the online request form: Regional Campuses - Library Book Return Shipping Label Request. (This is a service of the Regional Campus department of Student affairs.) The book drops are currently closed.

 

Q: Log-in: My library log-in is not working. How can I access my account or databases? 

A: Please report log-in issues using our online form

 

Q: WCC: Is the NSU Writing and Communication Center (WCC) open?

A: The WCC is currently operating entirely online. Visit the WCC website for details.

 

Q: Canvas: I’m experiencing technical issues with my NSU Canvas course. Who should I contact for help?

A: Please contact NSU’s Help Desk by phone 954-262-4357 (HELP) or email help@nova.edu.

 

Q: Study Rooms: Can I still reserve or use a study room? 

A: The use of library study rooms is suspended until further notice.

 

Q: Lost-and-Found: I think I left something in the library. Who should I contact?

A: Please contact the NSU Public Safety Lost and Found center at 954-262-8999 for assistance.